Report system error or submit feedback

A system error prevents me from continuing my work. What can I do?

Is a button missing, or is your input not being processed? If so, the system may not be working as it should. In that case, you can report the issue so that we are aware of the problem and can start working on a solution.

Before submitting a report, please check as thoroughly as possible if there really is a system error. Make sure you are logged in correctly and that all settings are accurate. You can consult other articles in this Help Center for assistance.

Are you experiencing login problems? First, try the suggestions in this article.

Does it still seem like you are facing a system error? Then it’s a good idea to contact us. You can report a problem via email, phone, or (for teachers) chat. Please check the contact page for more information.

I'd like to suggest an improvement for the learning platform. Where can I go?

Submitting a New Suggestion

If you have feedback about the functionality of the platform, it might not be a system error but rather a missing feature that you'd like to see or one that you believe could be improved. You can do this by clicking on 'Give feedback' in the account menu at the top right of the screen. A sidebar will then appear. You can submit a new suggestion for a feature you'd like to see on the platform by clicking on 'Submit your idea!' at the top. Please provide clear explanations of your suggestion so that we can fully understand what you mean!

Viewing Projects and Providing Comments

You'll also see a list of new ideas where you can add suggestions and it's also possible to 'like' ideas to let our developers know that you support them. Under the 'In Development' tab, you'll see which new features you can expect in the future. Your suggestion might eventually appear here too!

We can't promise that every functional suggestion will be considered. The suggestion must not only be practically feasible but also suitable and useful for other users, and comply with legal frameworks. However, we greatly appreciate it when our users contribute ideas about how the platform operates because suggestions from users who use it daily give us a good understanding of what works well or could be improved. So please let us know if you have a suggestion. Who knows, your idea might appear on our roadmap soon!

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